YOGA DETOX RETREATS with Kali & Krista
HOW TO BOOK
Contact Kali or Krista to check availability for retreat date and obtain a booking form. Bookings will be confirmed upon receipt of a completed booking form and a non-refundable deposit of £150. Payments can be made by bank transfer, cash or cheque. Card payments can be taken over the phone but are liable to a 3% charge.
TERMS AND CONDITIONS OF BOOKING
Bookings will only be secured by the receipt of a completed signed Booking Form together with the relevant non-refundable deposit of £150. See above for payment options.
Upon receipt of the completed Booking Forms and deposits from you (and all members of the party where applicable) we will issue a Booking Confirmation letter by email, this letter and this letter only is the confirmation of your booking, until you have received this, no booking can be guaranteed.
Yoga Detox retreats by Kali & Krista cannot be held responsible for any travel costs, booked before the Booking has been acknowledged in writing.
The balance of your retreat must be received at least fourteen days before your expected date of arrival. Failure to do this may result in losing your deposit money and also your place on the retreat. Please do get in touch if there is an issue with payment.
Any payments that are to be made at the end of your stay, for products or additional treatments booked after arrival can only be paid for by cash or credit/debit card. Once booked additional treatments cannot be cancelled or changed.
All credit card transactions are liable to a 3% charge. Credit card transactions on cards registered outside the EU are subject to a 4% charge.
If booking within 14 days of the date of arrival the full amount is due, please call with your credit/debit card details to reserve a space.
You will need to have access to an email account in order that the relevant Booking Forms and Booking Acknowledgment Letters can be exchanged electronically.
Pre-Existing Medical Conditions
You must complete a health questionnaire form when booking and let us know of any pre-existing medical conditions, medication/treatment, allergies and intolerances. As well as any surgeries that have been undertaken in the past 6 months as it may not be possible for you to undertake all of the treatments included in your chosen package due to contra-indications.
Once we have received your health questionnaire, we can tailor your retreat to reflect this.
Failure to provide a health questionnaire will result in you not being able to undertake any treatments that may have possible contra-indications and no alternative treatments will be offered. In some cases where we feel that un-disclosed health issues before arrival are too severe we reserve the right to ask the client to leave and a 50% refund of the total paid will be refunded.
In the event that a Client fails to inform us of any pre-existing medical conditions or regular medication you are taking either at the time of Booking, upon arrival or in the Confidential Health Questionnaire, we cannot not be held responsible for any health issues/complications that arise from possible contra-indications.
In some circumstances and if the management or therapists feel it is necessary we may require a letter from your GP/Specialist stating that they are happy for you to go ahead with this kind of detox programme. We will automatically expect a GP’s letter if you have any blood sugar issues.
If you are taking medication of any kind it is advised that you consult your doctor before arrival.
We will not accept pregnant women on any detox programme.
If the client chooses to arrive late or leave before the end of the retreat, we will not refund any unused night’s accommodation and treatments cannot be re-arranged or refunded.
Yoga Detox Retreats reserve the right to change arrival times and days at their discretion if necessary. If this occurs clients will be notified at minimum of 10 days before the expected date arrival.
14:00 -16:00 Day one.
If you require a pick up from ferry port, please book this at least 7 days prior to retreat.
The retreat finishes on the final afternoon, guests can leave straight after lunch. However bedrooms must be vacated by 10am and luggage can be stored in the Manor or taken to your car.
Once we have received your booking, any cancellation will result in the loss of the deposit amount paid.
In some circumstances, and only with more than seven days’ notice, although the deposit will not be refunded we may carry it over to the next available detox weekend. This is however, entirely at our discretion and will be reviewed on an individual basis.
Cancellations received 4-7 days before the commencement of the Booking will result in the full price being charged to the client.
Cancellation by Yoga Detox Retreats
We reserve the right to cancel your booking and you may be charged up to 50% of the final booking amount if you fail to fulfil the following:-
Failure to provide us with a completed signed Booking Form by no later than five days before the commencement of your booking.
Failure to pay the balance owing in full no later than fourteen days before the commencement of your booking.
Failure to provide us where requested, with a letter from your GP/Specialist stating that they are aware that you are undertaking a detox and are happy for you to do so.
In the event of unforeseen circumstances if cancellation by Yoga Detox Retreats by Kali & Krista is necessary we will endeavour to give the client as much notice as possible and will not be held liable for any travel costs already incurred by the client.
In the event of cancellation by Yoga Detox Retreats by Kali & Krista the option will be given to transfer to an alternative date or a full refund will be given.
Inappropriate Behaviour and Conduct
Any client that is found to be:
– Smoking anywhere within the building (please also read Breakages, Damages and Spillage)
– Consuming or concealing food or alcohol in their bedroom
– Taking or smoking illegal substances
– Actively ignoring safety/health guidelines
will be asked to leave with immediate effect, and no refund on package costs will be offered and all booked additional treatments/bundles will still be charged.
Alcohol and Illegal Substances
Any client that appears to be under the influence of alcohol or illegal substances upon arrival, or at any time during their stay will be asked to leave with immediate effect and no refunds will be offered.
Unforeseen Circumstances/Adverse Weather Conditions
In the unfortunate event that Yoga Detox Retreats by Kali & Krista is forced to cancel any programmed detox retreat due to unforeseen circumstances, we will endeavour to give the client as much prior notice as possible.
Client cancellations due to Adverse Weather conditions will be considered on an individual basis. And will be determined by the weather conditions local to Yoga Detox Retreats by Kali & Krista. Cancellation costs as detailed above will be incurred if the Yoga Detox Retreats by Kali & Krista feel that it is possible for a client to attend.
In the event of cancellation by Yoga Detox Retreats by Kali & Krista due to adverse weather conditions in the local area the option will be given to transfer to an alternative date or a full refund will be given.
In the case of either of the above situations Yoga Detox Retreats by Kali & Krista cannot be held responsible for any expenditure already incurred by the client for travel to or from Yoga Detox Retreats by Kali & Krista in the event of unforeseen cancellation. We highly recommend that guests take out the appropriate Insurance to cover them for travel costs in the event of cancellation.
In the event of cancellation by Yoga Detox Retreats by Kali & Krista you may either transfer your booking to the next available date, or we will reimburse the full amount paid. Only one alternative date will be offered, once this is booked, the normal terms and conditions will apply.
Breakages, Damage and Spillage
Any breakages or damage to any fixtures or fittings on the premises will be charged to the client with immediate effect.
Under no circumstances must Hair Dye, Bleach or Tanning products be used. Any colouring found on Tiling, Carpets, Linens or any other fitments will be charged for.
Any Spillages that result in staining on carpets, bedding or furnishings will be charged for. Where possible, Yoga Detox Retreats by Kali & Krista will attempt to get the staining removed. However if this is deemed impossible by our cleaning contractors the Client will be liable for the costs incurred to replace the item like for like.
Breakages, Damage, Spillages/Stains discovered after check out will be notified in writing and charged to the credit/debit card used for your last payment.
Any client found to be smoking in the house, will be liable in terms with current legislation to pay a £200.00 fine. On top of this a charge of £75.00 for the cost of deep cleaning the area the client was smoking. If a client is found smoking in any bedroom the client will also be charged £100.00 per day for any time that the bedroom is unable to be used.